Privacy Policy

1. Introduction

hauwelle ("we", "us", or "our") is committed to protecting the personal information of individuals who use our watch repair services and visit our website. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.

This policy applies to all personal data collected through our website at https://hauwelle.club, our contact forms, in-person interactions at our workshop, and any related communications. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following types of personal data:

Information you provide directly: Your name, email address, phone number, and any message content submitted through our contact form or communicated in person. If you bring a watch for service, we may also record details about the timepiece (brand, model, serial number) for service documentation purposes.

Information collected automatically: When you visit our website, we may collect technical data such as your IP address, browser type, operating system, referring website, pages viewed, and time spent on pages. This data is gathered through cookies and analytics tools as described in our Cookie Policy.

3. How We Use Your Data

We use the personal data collected for the following purposes:

Service delivery: To respond to your enquiries, process service requests, provide updates on ongoing repairs, and communicate about completed work.

Service documentation: To maintain records of repairs performed, parts used, and warranty terms for your reference and ours.

Website improvement: To understand how visitors use our website so we can improve its content, functionality, and user experience.

Legal compliance: To fulfil any legal or regulatory obligations applicable to our business in Malaysia.

4. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the following grounds:

Consent: When you submit a contact form or provide your details for a service enquiry, you consent to us using that information for the stated purpose.

Contractual necessity: When you engage us for watch repair services, processing your data is necessary to fulfil the service agreement.

Legitimate interest: We may process limited data (such as website analytics) to improve our services and online presence, provided this does not override your rights.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as web hosting providers and analytics services. These providers are required to keep your data confidential and use it only for the purposes we specify.

We may also disclose your data if required by law or in response to a valid legal process.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 24 months. Service records (including watch details and work performed) are retained for up to 5 years to support warranty claims and service history. Website analytics data is retained in aggregated, anonymised form.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure hosting, encrypted data transmission on our website, and restricted access to personal data within our team. However, no method of electronic transmission or storage is completely secure, and we cannot provide an absolute assurance of security.

8. Cookies

Our website uses cookies to enhance your browsing experience and to gather analytics data. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights

Under the PDPA, you have certain rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to correction: You may request that we correct any inaccurate or incomplete data.

Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time by contacting us.

Right to complain: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your data has been mishandled.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18 without appropriate parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

hauwelle
7 Jalan Hang Kasturi, 50050 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2072 5491