Reviews
What Our Clients Say
Zahid Anwar
Petaling Jaya
My Seiko Presage had been gaining nearly a minute a day. hauwelle diagnosed a magnetised hairspring and worn mainspring within the first ten minutes. They showed me the timing readings before and after, which was a nice touch. The watch has been running within a couple of seconds a day since I picked it up three weeks ago.
4 February 2026
Michelle Loh
Mont Kiara, KL
Brought in my late father's Omega Seamaster for a full service. The team was careful with it and kept me updated throughout. It took a bit longer than quoted because they had to source a specific gasket, but they let me know as soon as the delay became clear. Appreciate the honesty.
29 January 2026
Kumar Shanmugam
Bangsar, KL
Had the crown replaced on my Tudor Black Bay. The previous shop fitted a generic one that looked wrong and felt worse. hauwelle sourced a proper match and the fit is perfect now. Water resistance tested fine after reassembly. Would not go elsewhere for this kind of work.
12 February 2026
Nurul Fadzillah
Shah Alam
Cosmetic detailing on my Tissot — it came back looking almost new. The light scratches on the case are gone and the bracelet is genuinely clean, not just wiped down. Done in a single day. Very reasonable for the amount of improvement.
18 February 2026
Calvin Tan
Subang Jaya
Went in thinking I needed a full overhaul on my Orient Bambino. Taufiq checked it on the timing machine and told me the movement was actually in decent shape — just needed a clean and fresh lube. Saved me a fair bit. That kind of straightforward advice is hard to find.
6 February 2026
Aida Ibrahim
Cheras, KL
The crown on my vintage Longines had snapped off entirely. I was worried about finding a match for a watch that old, but the team managed to source something that fits and looks correct. They also pointed out a small crack in the crystal I had missed. Glad I came here first.
21 January 2026
Case Studies
Detailed Client Journeys
Case Study 01 — Full Movement Service
The Challenge
A 1990s Rolex Datejust that had not been serviced in over 12 years. The owner noticed it losing about 30 seconds per day and the date was not changing cleanly at midnight. The winding felt rougher than it used to.
Our Approach
Full disassembly revealed dried lubricants, worn click spring, and a degraded datewheel jumper. All components were cleaned ultrasonically, worn parts replaced, and the Cal. 3135 was reassembled with fresh Moebius lubricants. Regulation followed across six positions.
The Outcome
The Datejust now runs at +2 seconds per day in the dial-up position. Date changes crisply at midnight. Winding action is smooth again. The owner was provided timing machine printouts to verify the results. Total time: 16 working days.
"They walked me through every finding and did not push anything I did not need. The watch feels like it did when I first bought it." — R.T., Damansara Heights
Case Study 02 — Crown & Stem + Cosmetic Detailing
The Challenge
A Citizen Promaster diver used daily by a recreational swimmer. The crown had become difficult to pull out and the watch was fogging up under the crystal — signs that the crown tube seal had failed. The case also had accumulated scratches from regular wear.
Our Approach
We replaced the crown, stem, and crown tube gasket with compatible parts. The case and bracelet went through ultrasonic cleaning and light polish to remove surface marks. After reassembly, the watch was pressure-tested to verify water resistance at its rated depth.
The Outcome
Crown action restored to factory-like feel. No more fogging. The pressure test confirmed water resistance at 200m. The case looked noticeably cleaner and more presentable. The client now brings all his watches here. Total time: 8 working days.
"I had been putting off the repair for months because I was worried about the cost. They gave me a fair price and sorted both issues in one visit." — J.W., Ampang
Case Study 03 — Cosmetic Detailing
The Challenge
A Hamilton Khaki Field that had seen years of daily wear. The acrylic crystal was heavily scratched, the case showed dull patches, and the bracelet links had accumulated grime. The movement was fine — it just needed to look presentable again for a special occasion.
Our Approach
We removed the bracelet for individual ultrasonic cleaning, polished the acrylic crystal using graduated compounds to restore clarity, and addressed the case surfaces with fine abrasives appropriate for the finish type. External seals were inspected throughout.
The Outcome
Crystal restored to near-new clarity. Case and bracelet cleaned and refreshed with no sharp edges or over-polishing. The owner was pleased enough that he wore it to the event that same evening. Total time: 1 working day.
"Dropped it off at 10 AM, picked it up by 5 PM. Could not believe the difference on the crystal alone." — H.C., Bukit Bintang
By the Numbers
Our Track Record
12+
Years of Service
4,800+
Watches Serviced
4.8
Avg. Rating
67%
Repeat Clients
Reach Us
Get in Touch
Phone
+60 3-2072 5491Address
7 Jalan Hang Kasturi, 50050 KL
Hours
Mon–Fri 10AM–7PM
Sat 10AM–4PM
Your Turn
Ready to Give Your Watch the Attention It Deserves?
Whether your timepiece needs a full service, a specific repair, or just a good clean — we are here to help. Drop us a message or walk in at your convenience.
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